Days 1-2
Kick-off
A short call to meet the team and walk through your site and priorities. We collect access securely — hosting, CMS, DNS, analytics — using the minimum permissions needed, all documented.
THE LOOP
From "can you just…" to done
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You add a card
Write the request in plain words — a sentence is enough. Attach screenshots, Figma links or copy docs if you have them. Or email it in and we'll create the card for you.
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We size and queue it
Same working day, the card gets an estimate and a place in the queue. Anything urgent jumps the line — just say so on the card.
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The right person picks it up
Design tasks go to designers, dev tasks to developers. The card moves to In Progress so you can see it's being worked on, with questions asked right on the card.
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Done, with proof
The card moves to Done with links, screenshots and the time logged. You review; if anything's off, it goes straight back with a comment. No formal revision rounds.
COMMITMENTS
What you can hold us to
Acknowledged within one business day
Every card added on a working day gets a response — an estimate, a question, or a start time — before the day ends.
Most tasks in 48 hours
Typical cards are completed within two working days. Bigger pieces get broken into staged cards so progress is visible, not promised.
Transparent hours
Time is logged per card, visible to you at any point in the month. You’ll never wonder where the hours went.
ONBOARDING
Set up within the week
From signup to your first completed task, the first week looks like this:
Days 2-3
Site review
We run a technical once-over of your site: versions, backups, performance, obvious risks. Anything alarming gets flagged before we change a thing.
Days 3-4
Board & channel setup
Your Trello board and Slack (or Teams) channel go live. We load your first tasks onto the board together so nothing gets lost from the kick-off call.
Day 5
First tasks done
Work starts in priority order. Most clients see their first Done column entries before the week is out.
Why Trello and not a ticket system?
Because your marketing team already thinks in boards, not tickets. A board shows the whole picture at a glance — what's queued, what's moving, what's done — and adding a task takes ten seconds.
The tool disappears; the work is what's visible.
See it with your own tasks on it
Pick a plan and your board can be live this week — or book a call and we'll walk you through a real one.
